GENERAL TERMS AND CONDITIONS
https://todocubaviajes.com & https://guiacancuntours.com
The terms “Todo Cuba Viajes . com” & “Guia Cancun Tours .com”, (“we” and “our”) refer to the legal entity Vive a todo Cuba viajes S.A. de C.V. with address at Privada Tulipanes Lote 2 Número 4, Mza 17, S.M. 77. C.P. 77528, Cancun, Municipality of Benito Juárez, Quintana Roo, Mexico. The term “You” refers to the user of the services we offer through the “todocubaviajes.com” & “guiacancuntours.com” websites and/or through any other marketing channels currently used or that we use in the future to offer Services. Vive a todo Cuba viajes is a travel agency, whose technological platform allows tourism service providers (the “Provider(s)) to offer and market their services to users, who in turn can make inquiries about flights, accommodation, cars, cruises, activities among other tourist services (the “Tourist Service(s)”), compare and book such services in real time, and acquire them separately or combined, assembling and managing tourist packages, according to your needs. Vive a todo Cuba viajes is not the provider of Tourist Services and acts in the name and on behalf of the Suppliers, so it is not obliged – directly or indirectly – to the execution of the Tourist Service. When you contract Tourist Services through Vive a todo Cuba viajes, you are entering into a contract directly with the Supplier that offers its Tourist Services through our Platform. Vive a todo Cuba viajes acts as an intermediary between You and the Tourist Service Providers, and acts on behalf of the Supplier. By contracting Tourist Services through Vive a todo Cuba viajes, you guarantee and declare under formal protest to tell the truth that: (i) you are of legal age; (ii) you expressly accept these Terms and Conditions, which you have fully understood and express your express consent to use electronic means; (iii) has full capacity to enter into contracts; (iv) only use the platform of Vive a todo Cuba viajes to book or contract Tourist Services for You and / or for another person for whom You have authorization to act; (v) in case of acquiring services with destination / scale Cuba, is not a citizen or resident of the United States, nor is it subject to the jurisdiction of the United States; and (vi) all information you provide to Vive a todo Cuba viajes is true, accurate, current and complete. These conditions are those of a general nature that apply to the intermediation services provided by Vive a todo Cuba viajes and under no aspect replace or modify the limitations of liability legally established according to your country of residence, nor to the special conditions that each Tourist Provider has defined for its Services Before hiring, directly review the particular conditions of each Tourist Service and each Supplier. Vive a todo Cuba viajes is not responsible or has interference in the particular conditions established by each Supplier for the provision of its Tourist Services. You understand and expressly accept that the intermediation activity of Vive a todo Cuba viajes in the commercialization of Tourist Services does not guarantee that the chosen destination does not present risks to the health and integrity of people. Vive a todo Cuba viajes is not responsible either directly or indirectly for the damages or losses that in any way you or those traveling with you may suffer before, during or as a result of the chosen destination. Vive a todo Cuba viajes is not responsible for the facts derived from fortuitous event or force majeure, including climatic phenomena, facts of nature, union conflicts, among others, that could occur before or during the provision of the Tourist Service, and that could eventually delay, interrupt or prevent the execution of the same. Before confirming your purchase request and prior express acceptance of these general conditions (the “Purchase Request”), we advise you to directly review the particular terms and conditions applicable to the Tourist Service you wish to hire. This way you will avoid surprises and you will be able to enjoy your trip as planned. The terms and conditions of each Tourist Service are established by each Supplier without interference from Vive a todo Cuba viajes. It is especially clarified that Vive a todo Cuba viajes has no interference in the collection of penalties by the Suppliers or fare differences if applicable, which will depend on the terms and conditions of each Supplier. The sole use of the Platform implies acceptance of each and every one of the general and particular conditions included in these terms and conditions, which are considered a contract of adhesion, even if this document does not contain all the ordinary clauses of a contract. Reading and understanding it will allow you to better exercise your rights as a consumer. We suggest you print and keep them, along with the rest of the travel documentation. Remember to take note of the Purchase Request number that will appear on the screen when confirming your request and / or in the purchase confirmation email. That number identifies your transaction and will be essential to make any clarification and / or management through Vive a todo Cuba viajes. If you hire tourist services through Vive a todo Cuba viajes, keep in mind the following information: I. HOW DOES THE BOOKING PROCESS WORK? When you make a Purchase Request in Live all Cuba travel and / or confirm the reservation request with our telephone sales agent, you authorize us to manage your reservation and make the respective charge / s to your account or card. Pay close attention to our subsequent telephone or electronic communications, where we will inform you about the progress and status of your Purchase Request. The good completion of the management of the reservation and / or the confirmation of the purchase, depend on the full and timely payment of the price and / or rate of all Tourist Services. As long as the full payment of the reservation is not confirmed, the Purchase Request will be suspended and could be canceled unilaterally by the Supplier, without liability for the latter. The final confirmation of the Tourist Services and respective prices will occur with the issuance of the electronic ticket(s) or the sending of the voucher – whichever applies – and their respective billing. In addition, credit operations must meet the requirements set by their issuing bank. The issuance of the electronic ticket or voucher – whichever applies – attests to the acceptance of the terms and conditions of the Supplier and the conclusion of the contract signed between the Supplier and the person whose name(s) appears on said electronic ticket and/or voucher. If the Purchase Request is subject to confirmation – a circumstance that will be informed in the first email you receive – the amounts paid before the confirmation will be received as a reservation. If your Purchase Request is finally rejected for any reason (for example, but not limited to, due to insufficient balance in your credit card, due to lack of availability, variation in the rate, etc.), Vive a todo Cuba viajes will proceed to inform you of the available options in case you wish to insist on the purchase or reservation or, at your request, will refund the amounts paid. If after entering your Purchase Request you do not receive an email with the purchase information, check the Spam email inbox and / or enter My Account / My Reservation or My Trips on the Platform with the Purchase Request number. From there you can make arrangements and, in case of additional doubts, you can contact the contact numbers listed on the Platform. II. HOW SHOULD THE PERSONAL DATA TO BE ENTERED BE? You must enter all fields with accurate, complete, current and true data in order to make valid reservations of Tourist Services through Vive a todo Cuba viajes. By entering your personal data on the Platform or declaring it by telephone, you represent that such data (the “Personal Data”) is accurate, precise and true, and you undertake to update such Personal Data as necessary. Vive a todo Cuba viajes is not responsible for the accuracy of the Personal Data provided by you. You guarantee and respond for the veracity, accuracy, validity and authenticity of the Personal Data entered. Remember that all your data must exactly match the Travel Documentation as defined in point VI). III. WHAT CONTACT DETAILS ARE NEEDED?: You must declare an email address in the “Contact Details” section or to the sales agent. That email is our way of contacting you. Check that the email provided as a point of contact is correct and keep an eye on the information that will be sent to that email. It will be considered that You took timely knowledge of the confirmation of your Purchase Request or of any inconvenience or variation to it by sending such information to the email provided by You. Please note that if the email declared by You contains any error, you will not receive communications fundamental for the management of your Purchase Request. However, you can call or log in to My Account (or through My Booking and/or My Trips) and track and/or manage all your Purchase Requests from there. IV. WHAT BILLING DATA ARE NEEDED?: You must declare your exact tax data in the “Billing Data” section or to the sales agent in order to issue the corresponding tax receipt. You represent that such data is accurate, precise and true. Vive a todo Cuba viajes will not be responsible for the issuance of documents with incorrect information provided by you. You guarantee and respond for the veracity, accuracy, validity and authenticity of the tax data entered. The updating of the Personal Data referred to in point II), will not affect the tax billing data provided by You. In the event of inconsistencies between the billing information provided by You and those reflected in the proof of sale, You may request through My Account the correction of the invoice within 30 (thirty) days from the date of issuance of the voucher. You may receive an invoice issued by any of the entities detailed in the header of this and defined as Live all Cuba travel. V. WHAT INFORMATION CAN I FIND ON THE Vive a todo Cuba viajes platform?: The information published on the Vive a todo Cuba viajes Platform regarding prices, qualities and characteristics of the Tourist Services, their availability, conditions of sale, restrictions, cancellation or refund policies (among others) is established and provided by the Providers of the Tourist Services online and in real time. As an intermediary, Vive a todo Cuba viajes informs you about the characteristics of the Tourist Services, manages your Purchase Requests with the Suppliers, collects, if applicable, the values corresponding to the rates and supports you in the search for solutions in case of a concern or inconvenience. Vive a todo Cuba viajes makes its best efforts to provide correct and accurate information, but is not responsible for errors (such as manifest and typographical errors), interruptions (due to temporary and / or partial server failures or repairs), inaccuracies, misleading or false information emanating from the Providers of Tourist Services. Vive a todo Cuba viajes is not and should not be interpreted as a promoter of the quality, level of service and/or rating or classification of any Tourist Service available on the Platform. We advise you to read the terms and conditions of the Suppliers as well as the comments of other passengers that appear on the Platform to advise on the chosen Tourist Service (s) and assess if it fits your needs and expectations. The Platform may contain links and points of direction to other Internet sites, resources and sponsors of the Platform. Links from the Platform (in any direction) to other third party sites, maintained by third parties, do not constitute a recommendation by Vive a todo Cuba travel of any third party, its websites or the content thereof. Likewise, Vive a todo Cuba viajes may provide tools to allow interaction between the Platform and a third-party site, such as a Social Network. Vive a todo Cuba viajes is not responsible in any way for third party sites or resources, and your use of these sites and resources will not be governed by these terms and conditions. Vive a todo Cuba viajes may, at any time and in its sole discretion, gain access to or use any profile or other information about You that You have provided to Facebook® and/or any other social network or third party website (“Social Network”). In this case, you grant your express consent to Vive a todo Cuba viajes so that: (i) Vive a todo Cuba viajes can access and disseminate on the Platform the information or content that is part of your public profile within the Social Network; (ii) The content of the public profile coming from the Social Network may be considered as generated by You on the Platform; and (iii) The public profile will continue to be governed by the terms and conditions and the Privacy Policy of the originating Social Network. Saw. WHAT DOCUMENTATION WILL I NEED TO TRAVEL?: You have a duty to inform yourself responsibly about the legal and/or immigration documentation and/or health requirements that you or the people traveling with you may need in order to carry out your trip as planned (the “Travel Documentation”). Check ahead of time the conditions of entry into the country of destination and/or transit, special visa conditions, permits and/or passports, driver’s licenses, vaccinations, permission to leave minors from the country of residence or other document requirements, both for countries of destination and countries in transit, even if it is a stopover and it is not necessary to leave the country of destination, even if it is a stopover and it is not necessary to leave the country airport. If you require it and do not have it, make the necessary arrangements to obtain it in advance. Requirements may vary depending on the country of destination and/or transit and according to your country of nationality and / or residence and / or the documentation with which you travel. Remember that it is your responsibility to meet all requirements and/or entry and/or transit documentation required by the immigration, customs and/or health authorities of the country (s) of destination and/or transit. We advise you that before booking and leaving, check all the necessary requirements with the corresponding Embassy or Consulate. For more information visit: https://www.iatatravelcentre.com/ VII. WHAT WILL I HAVE TO PAY? HOW DO THE MEANS OF PAYMENT WORK?: When you book one or more Tourist Services through Vive a todo Cuba viajes, You must pay (i) the price or fee set by the Supplier, (ii) the taxes, fees and / or tax perceptions applicable to the Tourist Service and, if applicable, (iii) the management charge for the intermediation service of Vive a todo Cuba viajes (the “Management Fee”). Remember that Vive a todo Cuba viajes acts in the name and representation of the Service Provider and that the values corresponding to the price or rate of the Tourist Services are transferred (endorsed) to the Supplier. Vive a todo Cuba viajes offers different modalities to be able to make and pay your reservations of Tourist Services depending on the Service to be purchased, the Supplier that provides it / s and the means used for payment. The means and forms of payment available for each Tourist Service are those informed on the Platform or by the agents prior to entering your Purchase Request. VIII. WHAT HAPPENS IF I PAY BY CREDIT CARD? Keep in mind that when you inform Vive a todo Cuba viajes of your account or credit card information (through the form available on the Platform or to the telephone sales agent), and then accept or confirm the operation, you are authorizing us to make charges for: (i) the Tourist Service fee (ii) taxes, tax fees and/or perceptions that may apply and (iii) our Management Charges – if applicable -. If you make a reservation in installments option and / or by credit card, keep in mind that: a. The Vive a todo Cuba Travel Management Fee (if applicable) may be applied in full in the first installment even though you have chosen the installment payment option for the remainder of the price or fare. b. The interest and/or taxes that may be generated by the installment payments are added to the price or proposed fee for the service, and this total is divided by the amount of installments selected for payment. c. If you have agreed with your credit card issuer life insurance for debit balance or other charges that affect the total financial cost, remember to consult with your issuing entity the validity, conditions and costs of such insurance or charges, which are naturally alien to Vive a todo Cuba travel and depend on and / or vary as agreed by you with each issuer or card operator. We recommend that you inform yourself of the conditions of use and interest of your credit card before using the payment method in installments. d. To make a cancellation after the purchase, provided that the particular conditions of the Tourist Service allow it, Vive a todo Cuba viajes will not reimburse or be responsible for the interests that the original transaction has generated, while Vive a todo Cuba viajes does not receive such interest. and. The price to be paid could be charged in national currency (Mexican pesos) or in dollars, depending on whether they are local or foreign services. In case of being charged in dollars, the charge will be made against the international quota of your card. In any case, whatever the currency of collection, the fee or price will be the one that was informed to you and that was accepted by you. Remember that in the face of international operations, some Banks and credit card operating companies impose certain fees, in addition to of taxes, which may apply in accordance with the relevant foreign law. Additionally, your bank may convert prices to local currency and charge a conversion fee. It could happen that the exchange rate used by the bank is different from the one presented on the Platform, so You could experience a variation between the amount charged by the bank and the amount reported on the Platform. The bank determines the exchange rate and the fee per international transaction. In case of doubts about the exchange rate and rate applied in your reservation, please contact your bench. f. Each transaction is subject to anti-fraud verification processes. One of They consist of making a charge equivalent to 1 USD in the dollar quota of your card under an operation host located in England (UK), in order to verify identity and international validity of the card. The charge and reverse process can be displayed on the client’s statement and does not generate charges, nor additional costs for you since Once identity and validity are confirmed, the charge is reversed (voided). g. For certain destinations, the provider of the Tourist Service may charge You directly for the contracted Tourist Service. In these cases, Vive a todo Cuba viajes will indicate it at the time of purchase and you will receive an invoice issued by said Supplier. Please note that in these cases, your credit card will be charged in U.S. Dollars for the amount in that currency indicated in detail of your payment. IX. ONCE A PURCHASE REQUEST IS CONFIRMED, CAN I CHANGE OR CANCEL IT? IF I DO, DO I HAVE ASSOCIATED COSTS?: If you request a change or cancellation outside the deadlines and procedures explained in the previous point, and as long as the specific regulation of the rate selected by you allows it, Vive a todo Cuba viajes will carry out the procedures of presentation and follow-up of your application but, both the response deadlines and the final decision will be the Tourist Service Provider. Please note that if the date of execution of the service is close, Vive a todo Cuba viajes cannot guarantee that the Tourist Service Provider will issue a resolution of the matter. The way of proceeding and the special conditions that govern for cases of changes or cancellations in a reservation confirmed by you, are determined directly by the Suppliers of the Tourist Services, who may establish fines or penalties applicable to the requested changes. These conditions are available for consultation on our Platform or can be consulted to the telephone sales agent. Check them before booking and remember that there are Tourist Services that, by disposition of the Suppliers, do not admit changes and / or refunds, or admit them with restrictions and / or penalties, – even in cases of illness, strike, climatic phenomena, etc. Remember that each Supplier defines its penalties without intervention or interference of Vive a todo Cuba viajes. h. The procedures in Vive a todo Cuba viajes are made online and in real time. When you request a change, you are canceling a confirmed reservation and requesting a new one that will be governed by the particular conditions applicable at the time you make the change, so, in addition to the applicable penalties, there may be a difference in rate consisting of the value resulting from the difference between the rate originally paid. and the new rate according to fare availability at the time of making the change (the “Fare Difference”). Remember that tourist rates are dynamic and depend on variables such as anticipation of purchase, travel dates, seasonal promotions and, in the case of flights, also on fare restrictions (the greater the restrictions, the higher the price). i. In the case of refunds approved by the Supplier, these may be made by means of a credit or a reversal of charge to the same card with which the reservation was made, with the prior authorization of the credit card holder. If the payment was made in cash and / or bank transfer, Vive a todo Cuba viajes will require your bank details to make the refund by bank transfer. The terms of reimbursement and/or chargeback will depend on each Supplier (in the case of airlines they are usually estimated between 30 and 120 days). j. It should be clarified that the Suppliers are not obliged to exempt the passenger from the conditions of the contract, even in proven cases of illness or physical incapacity that prevents them from traveling; that is to say that if the rate paid provides for the collection of a penalty to make modifications / refunds or does not allow changes and / or refund, the Supplier may charge these charges or deny the refund of the cost of the reservation. k. The Management Fee charged by Vive a todo Cuba viajes is non-refundable. In case of cancellation of confirmed reservations for any reason, said Management Fee will not be refunded to you since it corresponds to a service effectively provided by Vive to all Cuba viajes, Also, in the event that you request the change or cancellation of a Tourist Service, Vive a todo Cuba viajes may charge an additional Management Fee. X. WHAT HAPPENS IF I DON’T SHOW UP TO USE A RESERVATION? If you do not show up to use your reservation on the date and times indicated (or arrive late) what in the tourist market is known as No Show and you will not have the right to demand a total or partial refund of the amount paid. If you are not going to use your reservation in whole or in part, or if you are going to arrive late to use your reservation, we recommend that you notify Vive a todo Cuba viajes in advance to know the applicable restrictions. XI. SPECIAL CONDITIONS FOR TOURISM PRODUCTS DESTINED FOR CUBA: According to current regulations in the United States, travel to Cuba for tourist activities is prohibited for citizens, residents or persons subject to U.S. jurisdiction. There are some exceptions to this rule (including, but not limited to, family visits; official work for the U.S. government, foreign governments, and some nongovernmental organizations; journalism; research and professional meetings; etc.). Currently Vive a todo Cuba viajes does not have the resources to verify these exceptions during the online purchase process, so momentarily we are not in a position to offer this destination to citizens included in the aforementioned exceptions. More information in https://cu.usembassy.gov/es/u-s-citizen-services-es/local-resources-of-u-s-citizens-es/viajes-a-cuba/ XII. WHAT IS THE PROCEDURE IN CASE OF QUERIES OR CLAIMS?: In the event that you need to make a claim and / or consultation, request modifications and / or cancellations – whenever your rate allows it -, request the forwarding of vouchers or tickets, and / or load your invoice, you can access during the 24 hours the link “My Account” if you are registered on the Platform (or through “My Booking” or “My Trips”) with your number of Purchase Request, where you can carry out any management. Remember that Vive a todo Cuba viajes is an intermediation platform and, as such, its main means of contact is its online platform. Regardless of this, for any emergency it always has telephone lines that appear in the emails and / or vouchers sent with each Tourist Service. l. In the case of wanting to make a claim, suggestion or query, it is recommended to make a detailed description of the facts by immediately attaching a copy of the background information, explaining what happened and formulating in clear and simple terms the solution you want. This way we can review your case faster and more efficiently. Vive a todo Cuba viajes will analyze the claim, and will respond to the same email informed by you as soon as possible. If the background check is appropriate to accept all or part of the claim, Vive a todo Cuba viajes will let you know and send you the corresponding agreement by mail. The foregoing, without prejudice to the fact that Vive a todo Cuba viajes could offer you an alternative solution, different from the requests made by you. m. If you agree with the proposal of Vive a todo Cuba viajes, you must sign the corresponding agreement, and send it to Vive a todo Cuba viajes to the address that will be indicated. Once Vive a todo Cuba viajes has received the document, a customer service agent will contact you to inform you of the payment date and other conditions of compliance with the agreement. n. The changes or cancellations of reservations made through us, although they are governed by the Providers of the Tourist Services, must be managed through Vive a todo Cuba viajes. In any of the above cases, the airline and/or the Supplier will refer you to our company. Keep in mind that each Supplier has its own regulations for the provision of its Tourist Services. CHAPTER – FLIGHTS Air transportation is regulated by the Civil Aviation Law and its regulations, which agree certain obligations on carriers, concessionaires or licensees, and grant You certain rights as a Passenger. These regulations can be consulted at the following link: https://www.profeco.gob.mx/politicasaviacion/pdf/derechosviajar.pdf In turn, each airline (the “Air Company”) establishes its own fare regulations for the marketing of air tickets (the “Air Ticket(s)”). 0.1. FLIGHT RESERVATIONS, FARES: When you enter a Purchase Request on the Platform and it is confirmed by issuing an e-ticket, a record is generated with your itinerary and reservation code in the Carrier’s system with the data entered directly by you on the Platform. Each Air Ticket is regulated by a series of conditions and restrictions determined by each Airline for each particular fare. According to the amount of the fare, certain limitations are imposed on the use of the Air Ticket, for example, but not limited to: non-refundable, non-transferable, restrictions on route changes, changes of holders, changes due to errors attributable to you in the name of the passenger, imposition of minimum and maximum stays, restrictions on the refund of the amount paid, etc. The cheapest rates are the ones with the greatest restrictions. Keep in mind that Vive a todo Cuba viajes is not authorized to vary or modify in any case the regulations of the Air Tickets. 0.2 FLIGHT INFORMATION: All information displayed on the Platform regarding the Air Tickets offered (itineraries, fares, etc.) are subject to particular capacity and restrictions and are solely responsible for updating rates, availability and other data appearing on the Platform, without no interference by Vive to all of Cuba travel. For this reason, in the period between the entry of the Purchase Request and the confirmation of the payment or issuance of the Air Ticket, the rates established by the Airline may vary from time to time. according to availability. The final prices will be fixed from the moment of the final confirmation of the reservation that occurs with the issuance of the electronic ticket / s and its billing. Vive a todo Cuba viajes does not set airfares nor does it have control over the availability or conditions thereof. 0.3 PAYMENT METHODS: If you pay by credit card, both the fare and the taxes and fees are charged directly with the airline’s own commercial code without these values entering Vive a todo Cuba viajes. If you pay by deposit or bank transfer, Vive a todo Cuba viajes endosa a la Compañía Aérea los Amounts corresponding to the fees. In all cases, Vive a todo Cuba viajes only receives the value corresponding to the Management Fee. 0.4 RESCHEDULING, DELAYS AND/OR CANCELLATIONS OF FLIGHTS: For reasons beyond the control of Vive a todo Cuba viajes, Airlines may unilaterally modify certain flight conditions such as schedules, dates or itineraries; may delay and/or reschedule and/or cancel them. The carrier is authorized to make modifications to flights scheduled, as long as it communicates them to the commercial air authority in accordance with the applicable regulation and Vive a todo Cuba viajes has no interference or intervention in relation to the modifications that the flights could suffer. If any of These variations before 24 hrs. of departure of the flight, by instructions of the final supplier, Vive a todo Cuba viajes will inform you of the available alternatives and will only proceed to confirm the modifications with your express confirmation or prior acceptance. Any claim, demand or complaint for the provision of the chosen service must be addressed to the Air Company. Remember that it is the Airlines that provide the transport service. Within 24 hrs. of the departure of your flight Vive a todo Cuba viajes can not make arrangements on Air Tickets. For more information on compensation on cancellations and / or rescheduling you can consult the policies of the different airlines at: https://www.profeco.gob.mx/politicasaviacion/index.html 0.5 PRESENTATION AT THE AIRPORT: You must be present at the dispatch offices of the Airline at the airport of departure on the scheduled day and at the time indicated with the Travel Documentation. For domestic flights we advise you to arrive at the airport 2 hours in advance and, for international flights, the anticipation must be at least 3 hours. Keep in mind that the schedules are reflected in your Air Ticket is expressed in local time of the country of stopover and/or destination. If You do not show up to board or arrive late to board (No Show), the Airline may cancel any reservation for the continuation of the trip or return and You may not You will have the right to demand a total or partial refund of the amount paid. 0.6 REQUEST FOR CANCELLATION OR CHANGES OF DATE OR ITINERARY: We emphasize that usually the Airlines determine that the cheapest rates are those that do not allow changes, cancellations or refunds, and even if they do allow it, such changes or cancellations are subject to penalties. In the case of that – in accordance with the regulations provided by the Airline – the fare selected by you does allow cancellations, Vive a todo Cuba viajes will not take the steps of presenting and following up on your cancellation request before the Airline, and it will be the latter who, where appropriate, must proceed to the refund, through a credit or a reversal of charge to your credit card. If the payment had been made by bank transfer, Vive a todo Cuba viajes will require your data again to be able to manage the refund by that means. If what you request is a change of date or itinerary and the fare of the purchased Air Ticket allows changes, the Airline may establish a penalty to be paid and, in addition, when setting a new date or choosing a new itinerary, You must pay the applicable Fare Difference at the time of change. Changes must be made in the same classes issued or in higher classes, never in lower classes. We clarify that it is not possible to make changes for cheaper rates published after the issuance of the Ticket Air acquired. The payment of the penalty and the Difference in Rate can only be made by credit card in 1 (One) payment. In addition, both in the case of changes and cancellations, Vive a todo Cuba viajes may charge an additional Management Fee. 0.7 CHANGES IN THE NAME(S) OR CHANGE OF PASSENGER: The Air Ticket issued in the name of the passenger is nominative, personal and non-transferable. Pay close attention when entering your name(s) and surname(s) in the place(s) indicated for it and in a whole compliant with your Travel Documentation. You have available a box for the name(s) and another for the surname(s) and you have the possibility to review this information before confirming the Purchase Request. Your Air Ticket(s) will be issued automatically with the information entered by you on the Platform or by that declared to the telephone sales agent, without any prior validation by Live all over Cuba travel. Once the Air Ticket(s) has been issued and the electronic ticket registration has been generated, the Airlines do not admit or in certain cases admit them with costs – changes of names or surnames in an Air Ticket, even in cases of typing errors in the names of the passengers and / or of names and surnames reversed. If your Ticket Air contains some error, the Airline may not let you board. Vive a todo Cuba viajes is not responsible for errors and / or inconsistencies in the Personal Data declared by you. 0.8 UNACCOMPANIED MINORS: An “unaccompanied minor” is considered to be a minor who travels without at least one of his parents or guardians Legal. The Airlines may offer assistance and escort services (with cost) that, depending on the case, may be mandatory or optional for those minors traveling unaccompanied. However, Vive a todo Cuba viajes does not offer this type of service and will not be able to ensure the effective boarding of the minor in the event that the requirement was mandatory. Minors between 2 and 5 years old must travel accompanied by their parents or guardians in charge. Normally the “unaccompanied minor” service is mandatory for children between 5 and 11 years old and optional for children between 12 and 17 years old. The service is not available for children who require medical certification to travel and/or are unable to feed themselves and/or are unable to meet their basic hygiene needs and are not available for itineraries with stopovers or aircraft changes. Please refer to the specific policy of the Airline you wish to travel for.0.9 BAGGAGE: All Airlines have different policies Baggage allowance. We recommend reviewing the baggage policies established by the airline before making your trip. Inform yourself before you travel. Live all Cuba travel no It is responsible for theft and / or theft and / or loss of luggage and other personal effects of passengers. In case of loss or damage of luggage, you must go to the customer service offices of the Airline and make the corresponding claim. We advise you to take out travel insurance to cover part of these risks, which may be purchased through Vive a todo Cuba viajes. Refrain from carrying in luggage Elements not allowed, such as sharps, containers or containers containing more than 100 ml (liquids, gels or aerosols), except for medicines that contain medical prescription. 0.10 HEALTH AND FITNESS FOR TRAVEL – PREGNANT: Yes You You have a particular health condition, the airline will require a certificate of medical fitness that allows you to make the trip. It must have an issue date not exceeding 12 hours at the departure of the flight. Please note that people who cannot fend for themselves and/or are unable to follow instructions from the staff on board may not travel alone – or with escort service. 0.11 VALIDITY OF THE AIR TICKET: In accordance with the Aeronautical Regulations, Air Tickets are valid for a year from the date of issue. Any exception to the period of validity must be requested and authorized by the Air Carrier. Live all Cuba travel can not extend validity of an Air Ticket under no circumstances. 0.12 “ONE-WAY” TICKETS: By migratory provisions of each country, in case of being a non-resident of the country of destination and hire through us a one-way air ticket, you may be required by the immigration authorities to justify the reasons why you do not have with a return Air Ticket. We suggest you consult the relevant Consulate or Embassy before booking. Airlines may also require this documentation before boarding. 0.13 STOP OVER: In general, economy fares do not allow Stop Over (stop of one or more days that is made in the connecting city of a flight); It is recommended to check what rates allow it. 0.14 FLIGHTS OR LOW – COST AIRLINES: Please note that when you book a flight of an airline identified as “low cost”, the published fare does not allow changes or cancellations, does not include seat reservation, or checked baggage (only hand luggage), nor complementary services such as refreshments and / or meals and / or entertainment on board. All these services are considered additional and are offered under different conditions according to each Airline and at a differential cost. Keep in mind that low companies – Cost usually operate in small, regional and / or secondary airports. Before confirming your Purchase Request, carefully review the conditions and fares that are informed for each case since some of the additional services must be booked and paid in advance while others can be purchased during the flight. 0.15 GENERAL AIR TICKET POLICIES: The Policies General reservation and cancellation governing the air ticket service by You reserved, are only informed to you by Vive a todo Cuba viajes as a mere intermediary of the reservation. However, policies and information such as: ticket prices, baggage fees, extra baggage costs, kilograms of baggage, seat assignment costs, among other services provided by airlines directly, and to which you are entitled even according to the new guidelines of the Civil Aviation Law applicable in Mexico and similar legislation It is in other countries, international treaties and conventions, are designed, supplied and belong to the airlines who are the direct providers of air transportation services, who in turn provides such policies and information to Vive a todo Cuba viajes, so in no way is Vive a todo Cuba viajes who at its discretion makes known said policies, Rates or information as your own. Therefore, any quantity and / or rate and / or price and / or unit of measurement and / or characteristics and / or quality and / or measures and / or terms and / or deadlines and / or dates and / or modalities, and other conditions of the air ticket reservation service are only made known through the intermediation of Vive a todo Cuba viajes, however, they belong to the airlines, who are obliged to respect the different federal laws and / or treaties and / or international conventions to which Mexico is a party, and any other right that you have or may have in relation to air service, which together They govern the way in which the services must be provided and delivered by the airlines, so they are responsible for their delivery in accordance with said laws and / or treaties and / or international conventions that are applicable to them. Without being an obstacle to mention that, when you book air services with Vive a todo Cuba viajes, you adhere both to the Policies of each of the airlines with which you purchased your reservation and also adhere to the guidelines, regulations, Laws, Treaties, Agreements, both national and international, according to the leg of travel you booked. CHAPTER 2 – ACCOMMODATIONS Each accommodation, lodging and/or apartment (the “Accommodation”) has its own service regulations and rates. You will sign a contract directly with the service provider, in the case of accommodation of any kind; This must be signed upon arrival at the establishment. 0.1 RESERVATION OF ACCOMMODATION, RATES: Many Accommodations offer, for the same room, a “refundable rate” or a “rate non-refundable” (cheaper). If you book a “non-refundable” rate, the Accommodation may charge 100% of the stay at the end of the purchase without the right to any refund even in cases where the impediments to use the accommodation are due to force majeure. If you have doubts about the possibility of using the accommodation, we highly recommend booking a “refundable rate”. The penalties that are eventually reported are charged by the Accommodation. Vive a todo Cuba viajes does not charge penalties or additional Management Fees for changes and/or cancellations. 0.2 ACCOMMODATION INFORMATION: The specific information of the Accommodation such as name, location, categorization, check-in and check-out times, and services included is sufficiently detailed on the Platform or can be consulted to the telephone sales agent. The room will be provided no later than 15:00 hours and the deadline to vacate a room must not be before 11 a.m. stressing that you are entitled to a tolerance period of 60 minutes from the time of departure. We clarify that all the information displayed in the Platform is provided and updated online directly by each Accommodation. They are solely responsible for updating rates, availability and other data appearing on the Platform. Please review the Supplier’s terms and conditions and comments from other passengers to verify that the Accommodation fits your preferences and needs. Live all Cuba travel not or is nor should be interpreted as a promoter of the quality, level of service and/or rating or rating of any Accommodation. 0.3 PAYMENT METHODS: Vive a todo Cuba viajes offers different modalities to make and pay your accommodation reservations. Live all Cuba travel, in each case, will indicate the payment options available according to the selected Accommodation. 0.3.1 PAYMENT TO THE ACCOMMODATION: You have the possibility to pay your stay in full and directly to the Accommodation, who will determine the moment of the collection. In the case of “non-refundable” services, the Accommodation may charge the total of the stay at the time of finalizing your purchase. You must declare your credit card details, which will be transmitted to the Accommodation to secure your reservation. The Accommodation may charge all or part of the fee to your credit card, in the local currency of the Accommodation or in US dollars in the case of Accommodations abroad. 0.3.2 ADVANCE A Live all Cuba travel + PAYMENT TO ACCOMMODATION: You may also pay an advance to Vive a todo Cuba viajes in which case you must cancel the remaining balance directly to the Accommodation, under the conditions that it Determine for collection. 0.3.3 PRE-PAYMENT A Vive a todo Cuba viajes: Under this modality, You accept that Vive a todo Cuba viajes charges your credit card the total price of the reservation, which includes taxes, fees, tax perceptions and / or the Management Fee. 0.4 CANCELLATION OR OVERBOOKING OF ACCOMMODATION: Live all Cuba travel offers the Accommodations on its Platform according to the availability informed by the Suppliers through a computer reservation system. In no case Vive a todo Cuba viajes will offer an Accommodation that does not grant availability in the system. Notwithstanding this, keep in mind that overbooking is a common practice in the tourism market and, in some countries, this practice is regulated. Overbooking can also happen due to failures in booking systems or human failures. In the event that an Accommodation cannot respect your reservation under the contracted conditions, the Accommodation must provide, at its expense, a Alternative accommodation/room of equal or higher quality than that reserved by you originally. He lives all over Cuba travel, as an intermediary, not assumes no responsibility for the situation described. 0.5 PRESENTATION AT THE ACCOMMODATION: Remember that if you do not show up at the Accommodation on the date and The Accommodation may cancel your reservation and consider it as a NO SHOW in which case you will not have the right to demand a total or partial refund of the Amount paid. If for any reason you are going to arrive outside the indicated hours, contact previously with the Accommodation and / or with Vive a todo Cuba viajes. 0.6 CANCELLATION REQUEST OR CHANGES: The possibility of making changes and / or cancellations and, where appropriate, the penalties applicable to each circumstance are subject to the policies of the Accommodation that are informed and in the Voucher. Live all Cuba travel It does not set or charge penalties for changes and / or cancellations. Any exceptions to these conditions must be authorized by the Accommodation. 0.7 MINORS: If you travel with minors you must include it in the reservation, even if they do not occupy a bed. Remember that there are accommodations that do not accept minors. 0.8 BAGGAGE – DEPOSIT OF VALUABLES:If you carry effects of greater value than those ordinarily carried by passengers, you must inform the Accommodation and store them in the safety deposit boxes that are available in the Accommodation. The liability of the Accommodation is limited to the declared value of the bills deposited. Please note that if their effects are excessively valuable in relation to the importance of the Accommodation, or they cause inconvenience to the Accommodation, the Accommodation may refuse to receive them. 0.9 CHECK-IN AND CHECK-OUT TIMES: Without prejudice to the particular check-in and check-out times reported for each Accommodation on the Platform, the expected number of accommodation days is computed from the check-in time and ends at the check-out time of the following day, regardless of the time of arrival and/or departure, and of the complete or fractional use thereof. Keep in mind that the schedules reflected in the voucher are expressed in local time of the place of destination. CHAPTER 3 – CRUISES Keep in mind that each cruise company (the “Company of Cruises”) has its own service regulations and fees for the provision of cruise travel (the “Cruise(s”): 0.1 CRUISE RESERVATION: If you hire a Cruise, Vive a todo Cuba viajes will send you an email confirming the Purchase Request and inform you of a confirmation number at the Cruise Company. Remember that the documents sent by Vive to all Cuba travel at the time of confirming the Purchase Request are not valid for boarding and you must It is mandatory to present a voucher that, according to the chosen cruise company, will be sent by Vive a todo Cuba viajes at least 48 hours in advance. before the date of departure of the cruise or, which you can obtain yourself by checking in through the link that Vive a todo Cuba viajes will send you or on the website of the Cruise Company. The check-in must be done with an advance that will be indicated in each case but that must be at least 4 days before boarding. Live all Cuba travel, in addition, it will send you an email with “Useful Information” of the Cruise Company. It is important that you read and understand this information to avoid any inconvenience before or during your cruise trip. 0.2 INFORMATION AND FEES: Information on rates and service features is provided by the Cruise companies through their computer systems. The rate includes accommodation on the boat in the chosen category, sea transport, all meals, some non-alcoholic drinks (depending on the boat) and most entertainment. Unless otherwise stated, it does not include beverages, cafeteria, any medical expenses, any services or products provided by independent dealers, boutique shopping, laundry, photo and photo development services taken by the onboard photographer, hairdresser, massages, spa services, telephone services, telegrams, fax and Internet, tips, shore excursions and any other personal expenses. 0.3 RESCHEDULING, DELAYS AND/OR CANCELLATIONS OF CRUISES (ITINERARY CHANGES): For reasons beyond the control of Vive a todo Cuba viajes, the Cruise Company may modify certain conditions of the Cruises such as schedules, dates, itineraries; may delay and/or reschedule and/or cancel them. Live all Cuba travel does not have no interference or intervention in relation to the modifications that the Cruises may undergo before or during the trip nor will it be responsible for the situations described. The commander of the Cruise, in his sole discretion, may modify the itinerary, change and / or delete stopovers for adverse technical, meteorological or tidal reasons when he deems it necessary or appropriate, for the safety of passengers or the Cruise or that there may be the least risk to one and / or the other, without passengers being able to demand Any indemnity. 0.4 PRESENTATION AT THE PORT: You must be present at the carrier’s dispatch offices at the port of departure on the scheduled day and at the time indicated with the voucher and Travel Documentation. It is advisable that you arrive at least 2 (two) hours in advance. Keep in mind that the schedules reflected in your voucher are expressed in local time of the country of stopover and/or destination. Remember that if you do not show up to board or arrive late to board (No Show), you will not have the right to demand a total or partial refund of the amount paid. 0.5 REQUEST FOR CANCELLATION OR CHANGES: The possibility of making changes and / or cancellations and, where appropriate, the penalties applicable to each circumstance are subject to the policies of the Cruise Company that are informed on the Platform or by the agent of Vive a todo Cuba viajes. Vive a todo Cuba viajes does not set or charge penalties for changes and / or cancellations. Any exceptions to these conditions must be authorized by the Accommodation. 0.6 UNACCOMPANIED MINORS: Cruise companies do not allow boarding or lodging in a cabin to minors under 18 years of age without the company of their parents or legal guardian (on Caribbean cruises the prohibition applies until 21 years), as well as babies under 6 months at the time of embarkation. This minimum age limit is raised to 12 months in the case of transatlantic cruises or with a duration of 15 days or more. We suggest that you carefully review the terms and conditions of the Cruise Company on minors since the requirements may vary according to the company and the itinerary. The Cruise Company may refuse to make refunds and/or any other type of compensation to those who are affected by the denial of boarding to a minor who does not meet the age requirements or to one of their companions. The age of the Passenger on the date of departure determines his/her status for all his/her Cruise vacation. 0.7 BAGGAGE: Cruise companies have different baggage allowance policies. Inform yourself before you travel. At all times, the Luggage and passengers’ belongings are transported, stored and handled under the absolute responsibility of the owner. Any object considered valuable such as jewelry, medicines, electronic equipment, delicate items, as well as Travel Documents must be carried by passengers in their hand luggage, both for boarding and disembarkation. Live all Cuba travel It is not responsible for theft and / or hurt or and / or loss of luggage and other personal effects of passengers. In case of loss or damage of luggage, you must go to the customer service offices of the Cruise through which you are traveling and perform the corresponding claim. We advise you to take out travel insurance to cover part of these risks. 0.8 HEALTH AND FITNESS FOR TRAVEL – PREGNANT WOMEN: You warrant that you are fit to travel and that your conduct or condition will not harm the safety or comfort of the Cruise and/or other Passengers. If deemed necessary, the Cruise Companies may require any passenger to present a medical certificate of fitness to travel on the Cruise. Pregnant women are advised to consult a doctor before traveling at any stage of their pregnancy, however, check the conditions established by the Cruise Company for pregnant women since they generally do not accept boarding passengers who, on the scheduled date for boarding, are more than 6 months pregnant. For those passengers with a mobile, visual or hearing disability and / or who require special diets, these may be carried out. requests by entering My Reservation or My Account. Keep in mind that verifiable medical documentation must be available in order to make such requests. 0.9 GUARANTEED CABIN: Guaranteed cabins are a good way to travel horrifyingly. The guaranteed rate silk in double base cabins and do not have a defined location. Although your reservation will be confirmed, you will only have the confirmation of the floor and the cabin number at the time of boarding, and without the right to change. Read the conditions established for this type of service. 0.10 TIPES: Each Cruise Company has its policy on gratuities but, in general, they are mandatory and, except for special promotions, are not included in the rate paid. Some companies offer pre-paid tips, others include them in the boarding pass and others collect them at the end of the Cruise. The amount of the tip will depend on several aspects such as the Cruise Company, the type of cabin and the age of the Passengers. It is important to note that gratuity is per person (per day or night, as established by the Cruise Company) and not per room. Also, depending on the company, children over a certain age must also pay for it. Find out about the Cruise’s tipping policy. 0.11 REGULATION OF MARITIME TRANSPORT: The liability of the maritime carrier is regulated by the International Convention relating to the Carriage of Passengers adopted in Athens on December 13, 1974 and its protocol of 1976, (the “Athens Convention”). The Athens Convention can be downloaded from the www.imo.org website. Any claim, demand or denunciation for the provision of the Service must be addressed to the Cruise Company. CHAPTER 4 – Each car rental company (the “Rental/s”) has its own service regulations and rates applicable to the rental of vehicles (the Auto(s). 0.1 RESERVATION OF CARS, RATE: Live all Cuba travel guarantees that the price reported in the Platform for Car Rental includes the rental of the car for a certain period (day, week, month), unlimited mileage and all the minimum requirements and insurance required to withdraw the Car and circulate legally in the chosen destination, without hiring insurance or additional elements. Unless otherwise stated The rental rate does not include the payment of fines, infractions, towing of cranes, gasoline, leaving the car in another city, or any other additional service. 0.2 CAR INFORMATION: When you reserve a Car on the Platform or by telephone sales, you are making a reservation for a class of Cars, and not for vehicles of specific makes, years or models, or with special features that are not common to all vehicles in the class. The Rental Company guarantees the size and capacity of the Car, however the make and model of the vehicles are subject to availability and location. 0.3 PAYMENT METHODS: todocubaviajes.com & guiacancuntours.com offers you two different methods to make and pay for your car reservations. So, you You have the possibility to: (a) pay online, and through Vive a todo Cuba viajes 100% of your reservation; (b) pay only 30% of the total value, in which case you must cancel the remaining balance at destination, at the time of withdrawing the Car, your reservation may be subject to confirmation – a circumstance that will be informed in the first email you receive. 0.4 REQUEST FOR CANCELLATION OR CHANGES: According to the provisions of each Rental Company you can purchase refundable and non-refundable reservations. In the event that the purchased reservation allows refund, the reservation may be canceled at any time. moment, provided that you notify Vive a todo Cuba viajes and/or the Rentadora of your will in that regard at least 24 hours before the withdrawal of the Car. Past No refunds may be made within this period. If applicable, refunds will be managed through My Reservation/My Account on the Platform, and may take between 30 and 45 business days until their effective accreditation. If the payment had been made by bank transfer, Vive a todo Cuba viajes will require your data again to be able to manage the reimbursement by that means. However, confirmed bookings and paid through Live all Cuba travel do not admit modifications so you you have the option to cancel your reservation free of charge up to 24 hours before the pick-up of the Car and return a new Purchase Request with the desired conditions. 0.5 RENTAL PERIOD – CAR RETURN: Rental periods are calculated in 24-hour blocks. The duration of your rental starts and ends on the dates specified on your voucher. When the Car was removed or delivered outside office hours, the Additional fees may apply. If you wish to extend the rental period or if you return the car later than the date and time indicated on your voucher, the Rental Company may apply charges based on the local daily rate. We advise you to arrive at the place of delivery of the Car with enough time. Please note that in the event that you wish to return the rented car in a place other than the one picked up, the Rental Company may apply an additional surcharge except when this service is already included in the reservation purchased by you. 0.6 DOCUMENTATION: When you appear before the Rental Company you must present: (i) the service voucher sent by Vive to all Cuba Viajes; (ii) a valid driving licence, valid at the place of destination and issued at least two years old; and (iii) an international credit card with sufficient space to meet the guarantee. In some cases a passport may be required. If you are travelling to an international destination, you may also be required to present an international licence and Inter-American driving. Basically, they may require it in the case of being involved in traffic problems or to prove the status of foreign driver before the traffic authorities. 0.7 WARRANTY: You must present an international credit card in the driver’s name at the time of picking up the Car. In it, the Rental Company will block the amount corresponding to the franchise as a guarantee that may be up to twice the rate paid or to be paid by the car rent. 0.8 ADDITIONAL CHARGES: We inform you that during the development of the rental period, charges or debits may be generated at your expense not claimed by the Rental Company immediately (such as fines for traffic violations or damages, breakages or shortages suffered by the Car). You must pay such fines and additional charges when they are claimed by the Rental Company. These additional charges depend on the policies of each Rentadora and are charged directly by it without intervention or interference of Vive a todo Cuba viajes. 0.9 INSURANCE AND ADDITIONAL SERVICES CONTRACTED AT DESTINATION: At destination, the Rental Company may offer to contract additional services (such as insurance with policies of greater coverage, recovery fee, gasoline charge, additional driver charge, GPS, seats for minors, etc.), which will be contracted directly by you and charged by the Rentadora without intervention of Vive a todo Cuba viajes. The hiring of such additional is voluntary and alien to Vive a todo Cuba viajes, who is not responsible for the amounts that You must pay for such concepts. 0.10 TAXES AND FEES: In certain destinations, the service purchased does not include local taxes and / or state surcharges, which you must pay at the time of picking up the Car, directly to the Rental Company. This situation will be sufficiently informed on the Platform or by the sales agent Telefónica, if consulted. 0.11 TOLLS: In certain jurisdictions You may contract directly with the Rental Company an electronic toll service (such as the SUN PASS in the state of Florida, in the United States), which will allow you to move comfortably and avoid fines. This service may be freely contracted by you directly to the Rental Company. We reiterate that Vive a todo Cuba viajes is not responsible for such concepts and values. 0.12 DRIVERS UNDER THE AGE OF 26: In some destinations, Rentadoras have policies for drivers between the ages of 21 and 26, in which restrictions and/or additional charges may apply. Be paid at destination. These amounts are not included in the rate. 0.13 STRANGE JURISDICTION: If You plan to cross a state border, please ensure before entering your Purchase Request that the Car is authorized to transit through that destination. Some Rentadoras may prohibit or charge an additional fee for transit in a foreign jurisdiction. Review the conditions established by the Rental Company at this point. CHAPTER 5 – ACTIVITIES AND TRANSFERS Keep in mind that each tour operator (the “Operator(s)) has its own service regulations and rates applicable to the activities, excursions, transfers, tickets and attractions they provide (the “Activity(s)) 5.1 SCHEDULES: Without prejudice to the particular schedules informed for Each Activity, the opening and closing times of some attractions vary according to the period of the year. It is advisable to contact the attraction in question before visiting it to confirm the applicable times on the date you plan to do so. Keep in mind that the schedules reflected in the voucher are expressed in local time of the place of destination. 5.2 CONTACT WITH THE OPERATOR: In some cases you will be asked that, prior to the date to make use of the Activity or the Transfer, you contact the Operator to confirm some details and / or coordinate the meeting point and / or request the final vouchers without which you will not be able to use the service. If you do not make this contact in a timely manner and, by virtue of this, you are frustrated the use and enjoyment of the service, Vive a todo Cuba viajes will not be responsible and you will not have the right to demand any refund from Vive to all Cuba travel and / or the Operator. 0.3 RISKY ACTIVITIES: In cases where the contracted Activity is a risky activity You assume the risk of participating in the Activity and You declare to be healthy and enjoy good physical and mental health and to be properly trained to participate in that Activity. You hereby accept and assume full responsibility for any and all risks of illness, injury or death (not by careless, premeditated or fraudulent conduct) that may occur in the course of the Activity. 5.4 RESPONSIBILITY: Vive a todo Cuba viajes will not be responsible for the conditions of the attractions or places, nor of acts of commission or omission by third parties in any Activity, place or service. CHAPTER 6 – HOLIDAY RENTALS The service of temporary rentals that provides Vive to all Cuba travel through the Platform consists of a virtual space for property owners and/or managers (the “Owner”) to offer to interested users (the “Users”) properties for temporary rent (hereinafter referred to as “Accommodation/s”) by posting notices (the “Notices”). In this way, Vive a todo Cuba viajes provides Users with the possibility of communicating from the publication of a Notice available on the Platform, and booking and managing an Accommodation, following the corresponding reservation process. It is clarified that Vive a todo Cuba viajes does not participate in the direct relations that may be established between the Owner and the User from an accommodation reservation. Vive a todo Cuba viajes does not accept or reject Notices published by the Owners nor does it intervene in the policies of use, modification or cancellation of the services provided by them. 6.1 CONTENT OF NOTICES. The Owners (who may be the owner or manager of the Accommodation, or a duly authorized agent of the owner or manager of the Accommodation) are solely responsible for the content of their Notices. The temporary rental contracts that are concretized through or with some type of intervention of the Site, are concluded exclusively between You and the Owner, without Live all Cuba travel has any participation or responsibility in it. Vive a todo Cuba travel does not guarantee that the content of the Notices – including, but not limited provided with such statements, offers, comments, proposals, plans, photos, prices and reservations – whether current, accurate and real, or free from errors or modifications by the Owners themselves. Live all Cuba travel does not have the obligation, but reserves the derecho, to pre-approve the content of the Notices, notwithstanding that – it is reiterated – the Owner is solely responsible for ensuring the accuracy of any description included in the Notices. 6.2 TYPES OF RESERVATION: through the Platform, You can contact an Owner who has published a Notice, and make reservations for Temporary Accommodation, using the following methods and means of payment: (i) Free Booking: the free booking allows the User to contact the Owner free of charge, by clicking on the button included in the Notice intended for “Contact the Owner”. Vive a todo Cuba viajes will provide the User with the contact information of the Owner, so that it is he who provides greater specifications about the Property, and eventually, the accommodation reservation is confirmed, the Owner receiving the price agreed for it. The Owner will have the option to accept or reject the User’s reservation request; (ii) Reservation After Contact: this modality offers the Owner and the User the facility to communicate through the Platform, so that the User can inquire in greater detail about the characteristics of the Notice. After confirming his intention to make a reservation, the user will have the possibility to finalize his Reservation through the following payment methods: i. Payment to the Owner: the User has the possibility to pay his reservation of Temporary Accommodation in full and directly to the Owner. The form of payment, cancellation conditions and price will be determined between the Owner and the User, without any intervention of Vive a todo Cuba viajes. ii. Advance + Payment to the owner: user may pay through the Site a sum as an advance of the final price. In this case, the User must cancel the remaining balance, paying it directly to the Owner under the conditions determined by the latter for collection. Unless otherwise stipulated, the advance is non-refundable. iii.Prepayment: the User accepts that Vive a todo Cuba viajes charges his credit card the total price of the reservation. Before confirming your reservation, the Site will inform you of all applicable fees, including the Accommodation fee, the deposit (if applicable), taxes, fees, tax receipts and/or the Management Fee. (iii) Immediate Booking: the Immediate Booking allows the User to make their reservation without having to wait for the Owner’s response. In order to access an Immediate Booking, the Guest will have the possibility to specify their reservation through the modalities of Advance + Payment to the Owner, or Prepayment explained above. You are informed that both under the modalities of Reservation After Contact (with means of payment with Advance + Payment to the Owner or Prepayment) as an Immediate Booking, the User must inform the Site of their credit card details, which will imply an express authorization for Vive a todo Cuba viajes to transmit said data to the Owner. It will be the Owner who determines the time of collection of the balance of the price. In addition, Owner shall be authorized to charge all or part of such balance to its credit card, in the local currency of the Property or in U.S. dollars (in the case of Properties located abroad). 0.3 ACCOMMODATION RESERVATIONS: The confirmation of an Accommodation Reservation in any of the modalities explained in 5.2. constitutes an authorization granted by the User by the Owner to access, occupy and use the Accommodation, for the limited time stipulated in the reservation, and for the purposes determined therein. You agree to pay the price proposed by the Owner, to use the Accommodation exclusively for residential purposes, and to leave the Accommodation in the the same state in which it was on arrival, on the day and at the time determined by mutual agreement with the Owner. Any dispute that may arise from your stay within the temporary accommodation must be settled between you and the Owner, not being Vive a todo Cuba travel guarantor or responsible for any inconvenience that may arise. In no case will Vive a todo Cuba viajes be responsible for damages and / or losses that you may suffer in relation to the use of the Temporary Rental Services and / or the operations carried out or not by services advertised through the Platform. In the event that one or more Owners and/or Users and/or any third party initiates any type of claim or legal action against another Owner and/or User, You exempts Vive a todo Cuba viajes, its controlled and/or controlling companies from all responsibility and/or related and/or its directors, managers, employees, agents, operators, representatives and proxies. 0.4 MODIFICATIONS AND CANCELLATIONS OF RESERVATIONS: You may modify or cancel confirmed reservations, subject to the cancellation policy that each Owner has fixed, and has been informed to the Users through the Notices. For this reason, we ask that before confirming a Reservation, review well the cancellation or modification policy that is informed by an agent or through the Platform, because with the confirmation of the Reservation, You agree to pay all additional fees or penalties and taxes associated with such modifications or cancellations. 0.5 RELATIONSHIP BETWEEN Live throughout Cuba travel, OWNERS AND USERS. In none of the booking modalities explained, Vive a todo Cuba viajes establishes with the Owner and / or with you any relationship of agency, partnership, joint venture, employee – employer or franchisor – franchisee. Live all Cuba travel is not a party to any rental agreement or any other transaction between the Owner and the User nor is it the owner or manager of any of the rental properties temporary published on the Platform, nor does it establish or intervene in the conditions stipulated by the Owners and Users. 0.6 IDENTITY VERIFICATION. Vive a todo Cuba viajes does not assume any responsibility for the confirmation of the identity assumed by each Owner. We recommend that you communicate directly with the Owner using the tools available on the Platform, although even this measure does not guarantee the identity of the person with whom you are Communicating. 0.7 LIMITATION OF LIABILITY. Under no circumstances Does Viajes live throughout Cuba, its controlling and/or controlled, affiliated and/or related officials, directors, advisors, agents and/or employees will be responsible for the effective fulfillment of the obligations assumed by the Owner and/or the User in the improvement of the operations related to the services offered on the Platform. You acknowledge and agree that Vive a todo Cuba viajes is not an interested party in any transaction that may be entered into from the Temporary Rental Service, and that it has no control over the security of any transaction, temporary rental property, or the veracity or accuracy of any publication or other content provided on the Platform, and does not guarantee your safety. CHAPTER 7 – PACKAGES On the “Packages” page of the Platform, you can put together a trip dynamic. The dynamic trip allows you to add all the Services that you wish to acquire following the modality of “shopping cart” and pay in a single payment all the Services.With the modality “shopping cart” You can go searching and selecting different Services (flights + accommodations + activities + insurance + cruises + transfers + buses and / or any combination between them) according to your tastes and needs, performing a single search and booking as many Services as you wish. Live all Cuba travel simply acts as an intermediary showing the available options and enabling you to select the Services, Providers and combinations of Services according to your own tastes and needs but while still acting as an intermediary in accordance with applicable Mexican regulations. 0.1 Live all Cuba travel NOT A PACKAGE ORGANIZER: Vive a todo Cuba viajes does not organize Packages or advise or try to sell a Service and / or a specific Supplier with respect to another. You can view on the Platform all the available options to build your own trip combining – flights, accommodation, car rental and/or transfers – instead of buying a predefined or closed package. Live all Cuba travel can suggest Packages combining Services to facilitate your search. However, You may modify any of those Services at any time prior to purchase to that the Package adapts to your needs. Remember that Live all Cuba travel does not acts as an organizer, since it is not the one who chooses and / or combines the Services or decides which will be the provider and / or designs the schedules. 0.2 PACKAGE BOOKING METHOD: The process to assemble your Package is very simple and consists of 3 steps: (i) Enter the Packages section and define the travel dates and destination. (ii) Services are selected, such as flight, accommodation, car rentals, or any other product. (iii) Before paying, it is necessary to confirm the purchase of each of the selected products and choose a payment option. 0.3 CANCELLATION AND CHANGE POLICIES OF EACH SERVICE: Remember that each Service selected by You for assembling your Package is governed by its own conditions of change and/or cancellation established by each Supplier and that the modification and/or cancellation of a Service does not affects, in any way, the other contracted Services that will be governed by their own conditions and that must be modified and / or canceled individually whenever the conditions of the Supplier allow it. Vive a todo Cuba viajes reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time. The modifications will enter into force from the moment indicated; failing that, it will be understood that its application is immediate. By using this Platform after the modifications have been posted, You agree to be bound by subject to such modifications, alterations or updates of the Conditions of Purchase, without the right to make any claim in relation to it. AGREEMENT, WAIVER AND EXONERATION ON COVID – 19: By booking with Vive a todo Cuba viajes, you carefully read our terms and conditions and agree that Vive a todo Cuba viajes served only as a mere booking intermediary between you and the final provider of the service. Now, derived from the COVID-19 pandemic that has affected the world, most of our suppliers, such as: hotels, carriers, tours, airlines, etc., are committed to continuing to guarantee your well-being so that you and those for whom you respond (among others, the other Users included in your same reservation) feel more cared for than ever. So they have implemented safety and hygiene protocols with the aim of providing you with a quality service and a safe vacation. Therefore, you and those by those who respond understand that there are many unknowns related to the COVID virus – 19, including, inter alia, its methods of transmission, the presentation of the symptomatology and its duration. In addition, they understand and know the inherent risks associated with COVID-19 and agree to reserve and use the services of End Providers by acknowledging and assuming those risks. You and those for whom you respond exempt from all liability, will hold indenme and undertake not to sue Vive a todo Cuba Viajes S.A de C.V., and its predecessors, successors, affiliates, parents, subsidiaries and other related entities, past or present directors, assignees, representatives, agents, lawyers, managers, administrators, business partners, Suppliers, or any other persons in any way related to Vive a todo Cuba viajes (the “Released”) in respect of any claim, legal action or claim of any damages, of whatever nature, economic, financial or otherwise, legal, contractual or non-contractual, directly or indirectly related to the transmission, contagion or spread of COVID-19, including those claims for damages arising from the actions or omissions of any of the Suppliers, or from actions or omissions of You by not complying with the measures or protocols imposed by the Suppliers. During the time that You and those for whom You respond, use the Providers’ service, you agree to comply with any and all Providers’ requirements related to COVID-19, including, but not limited to, compliance with government orders or guidelines, social distancing orders and/or wearing masks, communication immediately to the Provider of symptoms and/or possible infection, personal hygiene rules, isolation and quarantine, and any other orders or directives issued by the Providers, or any home country agency or entity or any local authority. We reiterate that all hygiene and safety protocols adopted by the final Suppliers are the responsibility of the latter, so Vive a todo Cuba viajes does not assume responsibility for the efficiency of said protocols.
